Refund policy

    Refund policy

    Returns & Exchanges

    Returns
    We want you to feel completely at ease with your purchase.
    If for any reason your artwork or print isn’t what you expected, you can return it to us within 7 days of delivery for a full refund or exchange.

    To start a return, simply email wendypetersart@gmail.com with your order number.  

    Please ensure the item is in its original packaging and condition when returned. Once received, we’ll process your refund within 3–5 business days.

    Note: "Special orders are made to order and are therefore final sale. We do not accept returns or exchanges on special orders for change of mind reasons.

    To start a return, simply email me at wendypetersart@gmail.com. I’ll provide you with clear instructions. Please don’t send anything back without getting in touch first—returns sent without prior notice won’t be accepted.

    Returns can be sent to:
    14 Oakleaf Close, Tewantin, Qld, 4565, Australia

    If you ever have any questions at all, just reach out—I’m here to help.

    Damaged or incorrect items

    All artwork is handled with the utmost care during the printing and packaging process. In the unlikely circumstance of your delivery being damaged in transit, please photograph the packaging PRIOR to opening the delivery and then photograph the damaged art inside.

    If your order arrives damaged or you receive the wrong item, please contact me straight away so I can make things right. The damage report must be initiated within 24 hours of receipt  wendypetersart@gmail.com I want your experience to feel as beautiful and seamless as possible.

    What can’t be returned?

    Commissioned artworks

    Exchanges

    If you’d like something different, the quickest way is to return your original item and place a new order once your return is approved.

    European Union customers

    If your order is shipping to the EU, you’re entitled to a 14-day cooling-off period. This means you can return your order within 14 days, no questions asked. Just be sure the piece is in its original, unused condition with packaging and receipt.

    Refunds

    Once I receive and inspect your return, I’ll let you know if it’s been approved. If it is, your refund will be processed back to your original payment method within 10 business days. Banks can take a little time to show the refund, so thank you for your patience.

    If it’s been more than 15 business days since your return was approved and you haven’t seen the refund, please email me at wendypetersart@gmail.com